Course Description

For too many organizations, resolving employee concerns is seen as an unpleasant cost of doing business — conflict is seen as something to “avoid” rather than an opportunity to learn and improve. 

In this course, we’ll flip the script on that mentality. Along the way, you’ll sharpen workplace skills that will:

• Introduce an entirely new way to positively resolve conflict.
• Modernize the way you receive complaints;
• Help you teach employees how to resolve conflict;
• Revolutionize the way you investigate allegations of misconduct; and

The course will address issues related to workplace culture, employee relations and relationship management from both the organizational and individual perspective. 

Learning Outcomes

At the end of this course, students will:

• Understand how focusing on the larger issue of creating and sustaining a healthy workplace culture is necessary to master the art of conducting workplace investigations.
• Understand the need to teach employees and managers how to solve conflict when it is still low-level.
• Be able to help their organizations implement policies and practices making it more likely that employees will speak up, intervene, and report concerns so that fair and consistent investigations can be conducted.
• Recognize the types of unconscious biases that could negatively impact decision-making at every step of the conflict resolution process, and learn to disrupt those biases to eliminate that negative impact.
• Have a deep understanding of each step required to conduct fair, thorough and timely workplace investigations.
• Understand the need for developing mechanisms to determine both backward-looking accountability principles (discipline if misconduct found) and forward-looking accountability principles (what was learned, what preventive measures can be implemented to prevent recurrence).